Privacy Policy – Maison Maj

Maison MAJ Concierge Privacy Policy

Effective Date: 18/02/2025

Maison MAJ Concierge (“Maison MAJ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and interact with us.

1. IMPORTANT INFORMATION AND WHO WE ARE

1.1 Purpose of this Privacy Policy

This Privacy Policy provides details on how Maison MAJ Concierge collects and processes your personal data when you:

•Sign up for our membership or services

•Use our website or digital platforms

•Request services or engage with our concierge team

•Subscribe to newsletters, promotions, or marketing materials

•Communicate with us via phone, email, or messaging apps

This Privacy Policy supplements other notices and does not override them.

1.2 Controller

Maison MAJ Concierge operates globally, with offices in the United States and the United Arab Emirates. When we mention “Maison MAJ,” “we,” “us,” or “our” in this Privacy Policy, we are referring to Maison MAJ Concierge LLC or its affiliated entities responsible for processing your data.

For privacy-related inquiries, you may contact us:

📧Email: info@maisonmaj.com

📍 UAE Office: Bay Square Building 2 828 Business bay Dubai UAE

📍 USA Office: 9171 Wilshire BLVD Beverly Hills 90210 CA USA

You have the right to file a complaint with a data protection authority, but we encourage you to contact us first to resolve any concerns.

2. HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data, including:

2.1 Direct Interactions

You provide personal data when you:

•Sign up for membership or request services

•Create an account on our website or mobile app

•Communicate with us via email, phone, or WhatsApp

•Participate in surveys, promotions, or events

2.2 Automated Technologies & Cookies

As you interact with our website, we may automatically collect:

•Technical Data (IP address, browser type, device details)

•Usage Data (website activity, interactions)

•Location Data (if location settings are enabled)

We use cookies and similar tracking technologies. See our Cookie Policy for more details.

2.3 Third-Party Sources

We may receive personal data from:

•Affiliated partners (luxury brands, hotels, travel agencies)

•Payment service providers

•Public records and databases

3. TYPES OF DATA WE COLLECT

The personal data we collect includes:

A. Identity & Contact Data

•Full name, date of birth, gender

•Email, phone number, address

B. Financial & Transaction Data

•Payment details (credit card, bank details)

•Purchase and booking history

C. Technical & Usage Data

•IP address, browser type, operating system

•Log files, website interactions, analytics

D. Membership & Concierge Preferences

•Personal preferences for travel, dining, events

•Special requests related to lifestyle management

E. Marketing & Communication Data

•Preferences for receiving promotional offers

•Feedback, survey responses

We do not collect sensitive data such as race, religion, sexual orientation, political opinions, or criminal history, unless required for specific services and provided voluntarily by you.

4. HOW WE USE YOUR DATA

We process personal data only when necessary for:

Purpose Type of Data Legal Basis
Providing concierge services Identity, Contact, Financial, Membership Contractual necessity
Processing payments Financial, Transaction Contractual necessity
Personalizing services & experiences Membership, Preferences, Usage Legitimate interest
Marketing & promotions Identity, Contact, Marketing Preferences Consent
Customer support & dispute resolution Identity, Contact, Transaction Legitimate interest
Security & fraud prevention Technical, Financial Legal obligation
Compliance with legal requirements Identity, Financial Legal obligation

You may opt out of marketing communications at any time.

5. DISCLOSURE OF YOUR PERSONAL DATA

We do not sell your personal data. However, we may share data with:

•Trusted partners & vendors (hotels, travel agencies, event planners)

•Payment processors & banking institutions

•Legal authorities, when required by law

All third parties must comply with confidentiality agreements and data protection laws.

6. INTERNATIONAL DATA TRANSFERS

Since Maison MAJ Concierge operates globally, your data may be transferred outside your country. We take measures to ensure adequate protection, including:

•Standard Contractual Clauses (SCCs) for international data transfers

•UAE Data Protection Laws for UAE-based clients

•CCPA Compliance for U.S. clients

By using our services, you consent to such international transfers.

7. DATA SECURITY

We implement robust security measures to protect your data:

✅ Encryption & secure servers for financial transactions
✅ Access controls & authentication to prevent unauthorized access
✅ Regular security audits to ensure compliance

While we take all reasonable precautions, no system is 100% secure, and we encourage users to take personal precautions (e.g., using strong passwords).

8. DATA RETENTION

We retain personal data only as long as necessary, based on:

•Legal requirements (e.g., tax records must be kept for 7 years)

•Business needs (e.g., maintaining concierge history for personalized services)

Once data is no longer needed, we securely delete or anonymize it.

9. YOUR LEGAL RIGHTS

You have rights regarding your personal data, including:

✔Right to Access: Request a copy of your data
✔ Right to Rectification: Correct inaccurate or incomplete data
✔ Right to Erasure: Request deletion of personal data (subject to legal exceptions)
✔ Right to Object: Opt-out of certain processing (e.g., marketing)
✔ Right to Data Portability: Receive your data in a structured format
✔ Right to Withdraw Consent: If data processing is based on consent

To exercise your rights, contact us at 📧 [Insert Contact Email]. We will respond within 30 days.

10. GOVERNING LAW & DISPUTE RESOLUTION

•For UAE-based clients, this Privacy Policy is governed by UAE Data Protection Law.

•For USA-based clients, it complies with CCPA and other applicable U.S. laws.

•If applicable, we also comply with GDPR (for EU clients).

In case of disputes, we first attempt to resolve them amicably. If unresolved, disputes may be subject to arbitration in Dubai or Miami.

11. CHANGES TO THIS PRIVACY POLICY

Maison MAJ Concierge reserves the right to update this Privacy Policy. We will notify members of significant changes before they take effect.

📅 Last Updated: 18/02/2025

📧 Email: info@maisonmaj.com
📍 UAE Office: Bay Square Building 2 828 Business bay Dubai UAE
📍 USA Office: 9171 Wilshire BLVD Beverly Hills 90210 CA USA

MAISON MAJ CONCIERGE

Maison MAJ Concierge Privacy Policy

1. IMPORTANT INFORMATION AND WHO WE ARE

2. HOW WE COLLECT YOUR PERSONAL DATA

3. TYPES OF DATA WE COLLECT

4. HOW WE USE YOUR DATA

5. DISCLOSURE OF YOUR PERSONAL DATA

6. INTERNATIONAL DATA TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. GOVERNING LAW & DISPUTE RESOLUTION

11. CHANGES TO THIS PRIVACY POLICY

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